Frequently Asked Questions about saving points

At all Colruyt, Okay, Spar and Bio-Planet stores. Even if you shop online via Collect&Go, you can save points by selecting products with Eco-score A and B. The points automatically appear in your Xtra app.

You receive one point for every product with Eco-score A or B. During certain promotional periods, some products can be worth more than one point.

You can find the Eco-score on the packaging of many of our private label food products. You can also consult the Eco-score for a particular product in the Xtra app via Product info.

In your Xtra app, under Profile > Save points, you can see how many points you have collected and used so far. To redeem your points, select a project or workshop and choose how many points you want to assign. You can combine as you please.

You can also see the total number of points used for a certain initiative, together with its impact (e.g. number of trees planted, youngsters trained, etc.).

Yes, your points are valid for six months. Points earned in the month of June 2024, for example, can be used until the end of December 2024. You can save up to 150 points per receipt.

No, this is not an option for now, but we may add that option in the future.

Yes. Based on a thorough process, we have selected partners who we will work with closely for this initiative. We have clear agreements on the intended impact and on reporting the project's progress. We will also share this information consistently and transparently through our communication channels.

So stay tuned via our website, social media or in the Xtra app. Information about the projects is also available through our partners.

No, you only save points if the QR-code in your Xtra app is scanned. In the app you can see how many points you have and redeem them.

Don't have the app yet? Download it in the App Store or the Play Store.

At Colruyt Group, we remain committed to a more sustainable world, with more attention to health, society, animal welfare and the environment. We make our offer more sustainable and continuously support small and large initiatives through which we can have a positive impact.

Together with you, we can make that impact even bigger. We would like to help you make more conscious choices. Eating with a lower ecological footprint? The Eco-score helps you on your way.

Now we want to offer you extra motivation to choose products with Eco-score A and B. You can earn points to support a charity, and which reward you for your eco-conscious choice.

At Colruyt Group, making conscious choices is not just about saving points. It's mainly about scoring points.

The Eco-score summarises the full environmental impact of a product. The label helps you make more conscious choices to minimise your ecological footprint. Want to know how life cycle analysis and bonus-malus together make up the Eco-score?

Find out how we calculate the Eco-score.